General Customization Disclaimer:

Customer is responsible for proofreading and approving the final artwork. Cut Twice Woodworks, LLC  (‘We’) is not liable for errors in a final product caused by any of the following reasons: misspelling, incorrect graphics, incorrect grammar, incorrect punctuation, finished product size, incorrect color/material/finish selections, or overlooked details not memorialized in the details of the quote/order when the customer is provided a proof and provides acceptance (via any form, including verbal, email, text, or payment). Please be mindful that your order is a custom and made-to-order, thus once the product is completed, no more changes can be made.

A critically important element to the laser, and related, products and services we provide are quality vector graphics. It is the customer’s responsibility to provider quality graphics in a proper format, such as .EPS, .SVG, or .AI (among other vector formats). If the customer cannot provider an acceptable vector format file, then Graphic Design services will likely be required. We will likely need to outsource this work and additional charges for design, tracing, typesetting and/or vectorization may apply,  unless otherwise agreed in writing.

Engraving Disclaimer: We reserve the right to refuse to engrave any message that is offensive or promotes racism or violence towards others. Likewise we reserve the right to not do engraving for groups that promote racism or violence towards others. All custom orders are reviewed for inappropriate messages and we reserve the right to deny our engraving services for any group or message that is inappropriate or that promotes illegal behavior, etc. 

Marketing Material Use Notification: Marketing our abilities by demonstrating our past work is the livelihood of a successful small business, in building a robust, diverse portfolio. Therefore, we reserve the right to display custom made work via digital/printed photograph and/or written descriptive text ("Marketing Material") on various platforms (including but not limited to: the Cut Twice Woodworks, LLC  website, Facebook Page, Instagram & Twitter Accounts, and/or Google Business Profile). Custom work may contain personalized engraved messages, symbols, or other identifiable personal information. In any case, we will make all attempts to block personally identifiable information (such as street address, home location, personal dates) before the image(s) are used. If you do not wish for the item you are purchasing to be included in any Marketing Material, as defined above, it is your responsibility to request it in writing prior to payment.

Order Processing Time: Due to the nature of our business, it may take several days to process your order. Prior to shipping, we may need to discuss customization and conduct an approval process. We will be in contact with you to discuss any personalized products. 

Shipment processing time: Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipment confirmation & Order tracking: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. 

Payment Terms:

Payment for items purchased via Online Store can be made during checkout via PayPal or Square. These secure payment processing platforms accept all major credit cards, in addition to Debit Cards. If you are ordering a commissioned piece, regardless of local pickup/delivery, we accept: Cash, Check, Major Credit/Debit Cards, Zelle, Venmo, Paypal, or you can pay via online invoice.

(a)     Standard payment terms require receipt of cash in advance of performance for all accounts.

(b)     Commissioned orders require a non-refundable 50% down payment. Once placed, the order can be canceled within 48 hours, after that, the 50% down payment will not be refunded. Once delivered, commissioned pieces are non-returnable.

(c)     Final invoice must be paid prior to shipping/ delivery for commissioned pieces. Detailed images will be provided on the finished piece before invoice is sent.

Return Policy:

We have a 30-day return policy for stocked home decor, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@cuttwicewood.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@cuttwicewood.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, including: furniture pieces, custom products (such as special orders or personalized items), and commissioned projects. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Website Use:

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By using www.cuttwicewood.com ["website"], you agree to the terms of this Privacy Policy because we gather certain types of information about and from you. This Privacy Policy discloses what information we gather, how we use it, how to correct or change it, and what steps we take to safeguard personal information provided to us both online and offline.

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• INFORMATION WE COLLECT

You can visit our website and browse the website's contents without providing any personally identifiable information. In order to provide you with the most efficient and enhanced personalized service and attention, and to accommodate certain requests which you make, we request information about you in certain circumstances and collect certain information automatically.

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We collect personally identifiable information that you enter on the website or otherwise volunteer to us (such as your name, email address, home address, phone number, and/or similar information), when you contact us to, among other things, make purchases or request information. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future experiences for you, improving our operations, and communicating with you.

We use collected information to evaluate and administer our website, fulfill your requests, respond to any future problems, such as difficulties in navigating our website or accessing certain features, and to gauge user trends. As in any transaction, when you purchase product, your credit card company will have all relevant information about the name of the vendor, item(s) purchased, date, total cost and other information necessary to process the transaction.

Personal information is available to us and the technical and fulfillment agents, partners and consultants who make our website available to you. Website hosting firms, technical and database consultants, advertising agencies, order processing partners, and other third parties may have access to personally identifiable information in the course of making our website and its contents available. All companies working for and with us must comply with our privacy policies, and are not permitted to sell your information to third parties or to use it except as authorized by us and you, or as permitted or required by law. We reserve the right to use or disclose any information without notice or consent for the following purposes: as needed to satisfy any law, regulation or legal request; to conduct investigations of consumer complaints or possible breaches of law; to protect the integrity of our website and our property; to protect the safety of our visitors or others; to fulfill your requests; or to cooperate in any legal investigation.

• COOKIES

We receive and store certain types of information whenever you interact with us. For example, like many web sites, we use "cookies" and we obtain certain types of information when your web browser accesses our website or advertisements and other content served by us or on our behalf on other websites. We may also automatically collect your Internet Protocol and referring website addresses, browser type and domain name. This information helps facilitate your online experience on our website. We use "cookies" to track usage patterns on our Website and to control the display of ads, as well as to offer other functionalities. You can turn off cookies, but that will affect your online experience.

Your web browser offers so-called "cookies" which, if you allow their use, store small amounts of data on your computer when you visit a web site. Cookies do not contain any personally identifiable information about you and therefore cannot be used to identify you personally. However, cookies assist us in tracking which of our features you like best and make it easier to use our Website. You have the ability to accept or decline cookies by modifying your browser. Our Website is viewable even if you disable the cookie function on your browser. However, if you disable cookies, some advanced and customized features or offerings will not be available to you.

• SECURITY OF YOUR PERSONAL INFORMATION

We incorporate standard industry practices internally and with our service providers, which we believe suits the degree of sensitivity of the information involved to maintain the security of your personal information and to avoid its disclosure except as described in this Privacy Policy. Although we have implemented systems and procedures to secure the data maintained by us, security during Internet transmissions can never be assured. Our policy is to limit access to personal data to those employees or agents with a specific need to access or retrieve this information. We store data on multiple service systems, in controlled environments. To maintain security, we conduct internal reviews of our security measures on a regular basis.

• OUTSIDE THE UNITED STATES

Our website and the servers that make this website available worldwide are located in the United States. The Internet laws in the United States govern all matters relating to this website. Any information you provide in subscribing to our website or registering or ordering at our website will be transferred to the United States. By visiting our website and submitting information, you authorize this transfer, processing and use.

• PRIVACY POLICY UPDATES

We will occasionally update this Privacy Policy as necessary to protect our users and to comply with a changing environment. We recommend that you check the Privacy Policy when you visit our Website to be sure that you are aware of and understand our current policy.

• CONDITIONS OF USE

If you choose to visit our website, your visit and any dispute over privacy is subject to this Notice and our Terms of Use, including limitations on damages, resolution of disputes, and application of the law of the State of Tennessee. If you have any concern about privacy at our website, please contact us with a thorough description, and we will try to resolve it. As our business changes, our Privacy Policy and Terms of Use may change also. We may email periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We will not materially change our policies and practices to make them less protective of personal information collected in the past without the consent of affected user.

• CONTACT INFORMATION

If you have any questions about this Privacy Policy or our privacy practices, please contact us here.